Doing more with less - many see this as a feature of the new legal landscape. We would argue that the focus is on being efficacious, not just efficient or effective. Efficacious means doing the thing that will produce the desired result.
For decades, manufacturing and other industries have focused on process improvement to improve outcomes and profitability. The legal industry is only now catching up. We use design thinking strategies to identify how services can best meet client needs, the steps in the workflow process, and to consider whether there are different and better ways of delivering the service. Identification of possible templates, inconsistencies in approach and blockages in the process help focus on doing the right thing, in the right way. Ineffective delegation is a major cause of cost blow outs, resulting in write offs. Process improvement can involve training in effective delegation techniques.
We have worked with major law firms running brainstorming workshops in every practice group in the firm, to enable the firm to provide budgets for work and develop process improvements. Our experience of file reviews across thousands of law firms from top tier to sole practitioner means we have unrivalled knowledge of best practices, and how process can be improved.